Find answers to the most common questions below. Can’t find what you’re looking for? Email us at sav@panierideal.com and we’ll reply within one business day.
Orders & payment
Which payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard) through a secure, encrypted checkout. Panier Idéal never has access to your full card details. See our Payment policy.
When will I be charged?
Your card is charged when you place your order. The price shown in your cart is in U.S. dollars and shipping is free.
I didn't get my order confirmation email.
Check your spam or promotions folder. If you still can’t find it, email us at sav@panierideal.com with the name and email address used for the order.
Can I change or cancel my order?
Email us as soon as possible at sav@panierideal.com with your order number. As long as your order hasn’t shipped, we’ll do our best to change or cancel it. Once it has shipped, you can return it within 30 days of delivery.
Shipping & tracking
How much is shipping?
Shipping is free with tracking on every order, with no minimum purchase.
Where do you ship?
We ship to the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories or APO/FPO/DPO addresses.
How long does delivery take?
Orders are delivered in 5 to 7 business days. They are prepared and shipped directly by our partner suppliers.
How can I track my order?
You’ll receive a tracking number by email as soon as your order ships. You can also check your order status anytime on our Track your order page. Tracking can take 24 to 48 hours to activate.
My package is late, damaged or incomplete.
Email us at sav@panierideal.com with your order number and, if possible, a photo. We’ll make it right.
Returns & refunds
Can I return an item?
Yes. You have 30 days from delivery to return an item for a refund, no questions asked.
How do I start a return?
Email us at sav@panierideal.com with your order number and the item you want to return. We’ll send you the return address and instructions. Items must be unused, complete and in their original packaging.
Who pays for return shipping?
If you changed your mind, return shipping is at your expense. If the item is defective, damaged or not as described, the return is free: send us a photo and we’ll offer a replacement or a full refund.
When will I get my refund?
Refunds are issued to your original payment method within 10 business days after we receive your return (or proof that it was shipped). See our Returns & refunds page.
My product doesn't work. What should I do?
Email us with your order number, a description of the problem and, if possible, a photo. See our Warranty page.
Promo codes
How do I use a promo code?
Enter your code in the “Coupon code” field in your cart or at checkout and apply it: the discount is applied to your total right away.
My promo code doesn't work.
Make sure it hasn’t expired or already been used: personal codes are single-use, time-limited and can’t be combined with another code. Still stuck? Email us.
Contact us
How can I contact customer support?
By email at sav@panierideal.com or through our contact page. We reply Monday to Friday, within one business day.